What Our Promise Covers
If your jewelry or accessory falls under one of the following categories, you are entitled to a prompt replacement or a full refund/store credit:
1.
Manufacturing Defects:
If an item exhibits a clear structural flaw, such as weak clasps, poor soldering, loose parts, or is not functioning as expected.
2.
Damage During Delivery:
If the item arrives broken, significantly scratched, or clearly compromised due to shipping and handling issues.
3.
Missing Stones or Details:
Due to the delicate and sometimes handcrafted nature of our designs, if an item is received with a decorative detail, stone, or bead missing.
How to Submit a Claim
(48-Hour Reporting Strongly Encouraged)
If your item falls into one of the categories above, please contact us immediately for the fastest resolution
Required Action: Email our customer support team at hello@sui-co.my with the following details:
- Your Order Number
- Clear photos or video of the defect, damage, or missing detail.
- A brief description of the issue.
Timeline Note : We strongly encourage you to report any shipping damage or incorrect items within 48 hours of delivery so we can resolve the issue immediately and file a prompt claim with the shipping carrier. We will guide you through the return instructions and cover the reshipping cost for any approved exchanges.
