At
Sui-Co, we believe in offering pieces that not only look good but feel good to use or wear. Your comfort, confidence, and overall experience matter deeply to us. We rigorously inspect all items before shipping, but we understand that issues can sometimes arise during production or transit.
Our promise covers
these eligible quality concerns for a period of
14 days from the date your order is delivered.
14-Day Quality Guarantee
What Our Promise Covers
If your jewelry or accessory falls under one of the following categories within 14 days of delivery, you are entitled to a prompt replacement, a full refund, or store credit:
1. Manufacturing Defects
If an item exhibits a clear structural flaw, such as weak clasps, poor soldering, loose parts, or is not functioning as expected.
2. Damage During Delivery
If the item arrives broken, significantly scratched, or clearly compromised due to shipping and handling issues.
3. Missing Stones or Details
Due to the delicate and sometimes handcrafted nature of our designs, if an item is received with a decorative detail, stone, or bead missing.
How to Submit a Claim
If your item falls into any of the covered categories above, please contact us for a swift resolution.
Required Action:
Email our customer support team at
hello@sui-co.my
with the following details:
- Your Order Number
- Clear photos or video showing the defect, damage, or missing detail
- A brief description of the issue
Note on Delivery Damage & Returns:
For transit-damaged items, we encourage reporting within 48 hours of delivery so we can immediately log a claim with the courier service. For all approved exchanges, we will guide you through the return process and cover the reshipping costs.