Frequently Asked
Question
Have a question? We’ve gathered answers to the ones we get asked the most
— so you can find what you need, fast.
Need Help? We’ve Got Answers
Are your products hypoallergenic?
While many of our pieces, like S925 sterling silver, are hypoallergenic and safe for sensitive skin, some jewelry may be made from alternative materials that could cause sensitivities in rare cases. If you have a specific metal allergy, please check our product descriptions or contact us for further information.
How can I care for my jewelry?
To keep your jewelry looking its best:
· Clean them regularly with a soft cloth.
· Avoid contact with perfumes, lotions, or harsh chemicals.
· Store your pieces in a dry, cool place (a jewelry box is perfect).
How should I care for my bags?
To ensure the longevity of your bag:
Canvas: Spot clean with mild soap and water. Avoid machine washing to preserve the fabric and shape.
Artificial Leather & PU: Wipe clean with a damp cloth and store in a cool, dry place. Avoid prolonged exposure to direct sunlight.
What are the shipping fees and delivery times?
We process and ship orders within 1–3 business days. Delivery time depends on your location and may vary due to courier service conditions or customs clearance.
Shipping details:
• West Malaysia
Shipping Fee: RM6.90
Free Shipping: Orders above RM120
Delivery Time: 1–3 working days
• East Malaysia
Shipping Fee: RM18.00
Free Shipping: Orders above RM180
Delivery Time: 3–5 working days
Note: Delays may occur during festive seasons or due to customs for international orders.
What payment methods do you accept?
We accept various payment methods, including credit/debit cards, PayPal, and bank transfers. At checkout, you will have the option to choose your preferred payment method.
How long does shipping take?
Shipping times vary depending on your location. Typically, orders are processed within 1-2 business days, and delivery can take anywhere from 3-10 business days. You will receive a tracking number once your order has been shipped.
Do you offer international shipping?
Yes, we offer international shipping to selected countries. During the checkout process, you will be able to see if your country is eligible for shipping. Please note that additional customs fees or taxes may apply upon delivery, which are the responsibility of the recipient.
Can I track my order?
Yes, once your order has been shipped, you will receive a tracking number via email. You can use this tracking number to track the progress of your shipment on our website or the couriers website.
Do you offer gift wrapping or special packaging?
Yes, we offer gift wrapping for an additional fee. You can select this option at checkout. Our products come beautifully packaged, making them perfect for gifting.
Do you restock sold-out items?
If an item is out of stock, we will restock it if possible. To stay updated, you can sign up for back-in-stock notifications on the product page.
What is your return policy?
We have a 30-day return policy. If you are not satisfied with your purchase, you can return it for a refund or exchange within 30 days of receiving your order. Please reach out to our customer service team to initiate the return process.
We care about your comfort. Read our [Quality Promise] to learn more about how we handle product sensitivity and defects.