We want you to feel confident with every purchase.
If something isn’t right, here’s what you need to know:
Return & Refund Policy
Our Return Policy
You may return your item within 30 days of receiving it.
· Items must be unused, in original condition, and with all original packaging.
· Returns due to allergic reactions or defects are eligible for store credit or replacement.
· Shipping fees are non-refundable.
Exchanges for Defective or Damaged Items
We’re happy to offer exchanges for items that are defective, damaged, or incorrect upon arrival.
If your jewelry has missing stones or loose parts, we’ll gladly provide a replacement or store credit.
Please contact us at [hello@sui-co.my] with your order number, photos of the issue, and a brief description so we can assist you promptly.
How to Start a Return or Exchange
To begin a return or exchange request:
Email us at [hello@sui-co.my] with:
– Your order number
– A brief description of the issue
– Photos (if applicable, especially for damaged/defective items)
Our team will review your request within 2–3 business days.
Once approved, you’ll receive instructions for returning the item.
After we receive and inspect the returned item, we’ll process your refund, exchange, or store credit accordingly.
Learn more about our Quality Promise.