Frequently Asked
Question

Have a question? We’ve gathered answers to the ones we get asked the most
— so you can find what you need, fast.

Product & Care

Are your products hypoallergenic?

While many of our pieces, such as S925 sterling silver, are hypoallergenic and safe for sensitive skin, some jewelry may contain plated finishes or mixed metals that could cause sensitivities in rare cases. If you have a specific metal allergy, please check our individual product descriptions or contact us for further information.

How can I care for my jewelry?

To ensure the shine and quality of your jewelry last:

· Daily Care: Gently wipe your jewelry with a soft cloth after each wear.
· Storage: Store pieces in the provided zip bag or a dry, cool place to minimize tarnish.
· Avoidance: As with all fine jewelry, strictly avoid water, lotions, and perfumes to maintain shine and quality.

How should I care for my bags?

To ensure the longevity of your bag, use simple daily care:

· Canvas: Wipe gently with a clean, dry cloth for surface dust.
· Artificial Leather & PU: Wipe gently with a clean, dry cloth. Store in a cool, dry place and avoid prolonged exposure to direct sunlight.
· Natural Cowhide (Real Leather): Wipe gently with a clean, dry cloth. Avoid water exposure and harsh chemical cleaners.

Are minor variations in stitching or material finish considered a defect?

All of our bags are meticulously handcrafted. Minor variations in stitching, alignment, or material finish are inherent to this process and are part of the unique charm of a handmade piece. These slight variations do not constitute a defect. We kindly ask that customers who require the complete uniformity of machine-made products take this artisanal quality into careful consideration before ordering.

Shipping & Delivery

What are the shipping fees and estimated delivery times?

We process and ship all orders within 1–3 business days. Delivery time depends on your location.

Note:
1. Orders placed on Friday afternoon or Saturday will typically be processed by the following Monday, as our shipping partners (MBE) operate half-days on Saturdays and are closed on Sundays.
2. Orders placed during the public holiday will be picked up by the courier on the next available business day.

Shipping Details
· West Malaysia
Shipping Fee: RM8.00
Free Shipping: Orders above RM120
Delivery Time: 1–3 working days

· East Malaysia
Shipping Fee: RM18.00
Free Shipping: Orders above RM180
Delivery Time: 3–5 working days

· Singapore
Shipping Fee: Flat Rate RM50.00
Delivery Time: Varies (We will provide tracking)

· International Postage (Worldwide)
We ship worldwide! Please contact us directly with your country and postal code for an accurate shipping fee quote before placing an order.

Note: Delays may occur during festive seasons or due to customs clearance for international orders.

Can I track my order?

Absolutely! You will receive email updates throughout the process. The tracking number will be included in the “Order Shipped” email, allowing you to monitor its progress on our website or the courier’s portal.

Important Note: If you have not received the “Order Processed” email within 24 hours of placing your order, please contact us immediately with your full order number so we can investigate and assist you right away!

Ordering & Payments

What payment methods do you accept?

We accept most major payment methods via our secure gateway, including Credit/Debit Cards (Visa/Mastercard) and Online Banking Transfer/QR Pay. The final available options will be presented during the checkout process.

Do you restock sold-out items?

We typically produce our unique pieces in small, exclusive batches and cannot guarantee a restock. If an item you love is sold out, we highly recommend you contact us with the product name so we can personally inform you the moment it is available again.

Do you offer gift packaging or special services?

All our products come beautifully packaged as standard! We offer an upgraded Gift Box for an additional fee, which can be selected during checkout. If you require specialized gift wrapping or a personalized note, please contact us immediately after placing your order.

How do I apply a discount or promotion code?

You can apply your code easily in the Shopping Cart before you proceed to checkout.
1. Place the item(s) you wish to purchase into your cart.
2. Click on the cart to view your order summary.
3. Locate the field labeled “Coupon Code” and enter your code exactly as it appears.
4. Click “Apply Coupon”.
5. Your subtotal will instantly update to reflect the discount.

Please note that only one coupon or promotional code can be applied per order.

Do you offer a loyalty program or customer rewards?

Yes, we love rewarding our loyal customers! We offer a straightforward Points Reward Program that provides you with a 5% effective cashback on every purchase.

· Earning Points: Every RM1 spent earns you 1 point.
· Redeeming Points: You can redeem your points for discounts: 100 points equals a RM5 discount on your next order.

What currency are your prices displayed in?

All prices on our website are displayed in Malaysian Ringgit (RM). For customers outside Malaysia, your bank or payment processor will handle the currency conversion into your local currency at the current exchange rate.

How do I cancel or modify my order?

If you need to cancel or modify your order, please contact us immediately after placing it. Once you receive the “Order Processed” email (which means we have started packing your order), we can no longer guarantee any changes or cancellations. This is because your order may already be on its way to shipment.

What is your return and warranty policy?

Our policy is focused on ensuring the quality of the item you receive. We do not accept returns or exchanges for change of mind.

We offer a 14-day Quality Promise to cover the following:
· Manufacturing Defects: If an item has a clear manufacturing flaw.
· Damage During Delivery: If an item arrives broken or damaged due to shipping.
· Allergic Reactions (Jewelry): If a customer experiences a verified allergic reaction to our jewelry (must be reported within 14 days of receipt).

For any of the issues above, please contact us with photo evidence within 14 days of receiving your order, and we will arrange an exchange or refund.